Q & A

1. How does it work?
a. You choose which and how many packages you want – (there are 4 options) and we will pack and deliver ASAP (within 7 days/free shipment/we cover the delivery)
2. What is the difference between the Support Packages?
a. “For Loved Ones” – if you want us to send to someone you know and have the address
b. “Southern Residents” – if you want us to send to residents/families that had to evacuate their homes and leave everything behind.
c. “Soldiers” – if you want us to send to soldiers on the front lines
3. Do the packages come in different sizes/prices?
There are 3 options , and we will put together a wonderful package according to the amount you choose to spend per package.
a. 180 NIS
b. 240 NIS
c. 360 NIS
4. Is the shipping/delivery free?
a. Yes – we cover the cost
5. What kind of products will be in the package?
a. Soaps, socks, healthy granola and bars, chocolate etc..
6. Can we add a personal note?
a. Of course!
7. How long will it take?
a. From the moment of the payment – within maximum 7 business days (barring an unforeseen circumstance that causes a delay)
8. Will I know the package arrived?
a. Of course, you will receive an email once the package has been delivered.
9. Are the products kosher?
a. They can be! You can indicate if you want food products to be kosher.
10. Do all packages I order have to be the same – price and/or category of recipient?
a. No! You can combine and order packages of different types and different cost.
11. Can I decide what goes in the package?
a. Not item by item…packages will contain products based on availability.
12. Who benefits from the purchase of these packages? Where do the profits go?
a. All packages include products from local small businesses. The businesses are suffering as a result of the current situation in Israel as they depend on tourism, which is non-existent today.
13. Can you direct packages to specific soldiers?
a. Absolutely! If you have an address for the soldier, then simply choose the “For loved ones” package and provide the required details.